Why HyperQuality? Proven Results


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HyperQuality has a proven track record of results for our clients in a variety of industries.

Benchmark Portal Logo “The most effective way to improve the performance of a call center is to monitor more calls. And the best, most cost-effective way to do this is with HyperQuality. I highly recommend them.”
~ Dr. Jon Anton

Alakska Airlines   “In our first year with HyperQuality, we increased marketing revenue nearly $500,000 and reduced our training costs. The ROI on this program is outstanding.”
Manager - Customer Care, Alaska Airlines

Carlson Leisure Travel Services Logo   “In just three weeks, we reduced agent handle time by 1.13 minutes. This program is at a 13x ROI.”
Corporate Director, Carlson Leisure Travel Services

Waste Management Logo   “When our individual agents reviewed their scores daily and were given suggestions for improvement, their quality scores skyrocketed.”
Project Lead, Waste Management

Allconnect Logo   “With HyperQuality, we're able to evaluate five times as many calls per agent for less money than our internal program. We now have a statistically valid and accurate quality program and are seeing great results.”
COO, Allconnect