Statistically Valid Sample Size
HyperQuality provides more quality evaluations than most companies are able to handle internally – for the same or less than you are paying today. That means you can trust that your reports are accurate and you are making decisions based on fact.
By trusting your quality evaluations to a third-party, unbiased partner, your agents will buy into your quality program and start making drastic improvements.
Most supervisors spend 80% of their time listening and evaluating calls and just 20% spending time coaching and training their agents. With HyperQuality, your supervisors will spend most of their time with agents and performing other valuable tasks.
Easily Accessible Data
HyperQuality’s web-based reporting tool, ClearMetrix, puts all of the data you need at your fingertips. You’ll have the information you need to make sound decisions from anywhere in the world, 24 hours a day.
Increased Revenue and Reduced Costs
All of HyperQuality’s services focus on improving the metrics that are important to you. We’ll help you make big impacts in your cost and revenue structure. In fact, we’ve found that a $1 investment in quality yields a $6+ ROI.