HyperQuality revolutionized the agent quality performance monitoring industry in 2003, and since then we’ve refined our intense focus on making contact centers and agents more effective, efficient and driving revenue. Our cloud-based tooling, ClearMetrix, is purpose-built to give you access to your quality reporting 24/7, and isn’t a platform afterthought like some imitators.
We also help you go beyond the numbers to delve into your business processes and proactively interface with you to suggest improvements and identify opportunities. We’re with you every step of the way with complete transparency in a model that measures, improves, refines and measures again based on your ongoing needs. We're truly an extension of your business unit, but with experienced, third-party objectivity.
More performant agents and processes will result – measurably – in increased business opportunities. We were founded with a mission to make your agents amazing and your customer experiences delightful. It’s still our singular passion. We look forward to helping your business.
HyperQuality increased agent scores by 54% when agents had access to their own evaluations and metrics in the cloud.
"What started out as a project to increase sales and lower our cancellation rates blossomed into additional initiatives that have reaped significant benefits for us... HyperQuality’s call monitoring efforts are now an ingrained part of our customer service culture."Executive – Affinity Marketing Company