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- Call Monitoring Helps Online Educator's Contact Center Agents Learn Valuable Enrollment Lesson!
- One of the world's largest online educators boasts some enrollment statistics that, frankly, put it at the head of the online-college class. Consider: The percentage of students who enroll at an online college or university but do not actually start is, on average, about 30%; at this institution, that figure is less than 10%. Clearly, students who are accepted, maintain a high level of excitement and enthusiasm about attending one of the country's premier online institutions.
The quality of the school's academic programs is undoubtedly part of the reason for this success. Offering online instruction in a variety of subject areas and disciplines, the university's online degrees and distance learning programs are unique, based on their "emphasis on teaching you how to absorb and apply the real-world knowledge that will be meaningful in your professional life." Given that the school's typical student is in his or her mid-30s and is a working adult looking to improve skill-sets and marketability, this practical approach to education makes perfect sense. However, equal credit for these impressive numbers must be laid at the feet of the online academic advisors who qualify prospective students via telephone, according to the university's director of contact center solutions.
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