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SEATTLE (October 22, 2009) — HyperQuality not only delivers industry-leading quality metrics to its Fortune 500 and enterprise clients, it embodies quality itself. The company was selected by the Puget Sound Business Journal as one of the 100 Fastest-Growing Private Companies of 2009. This prestigious honor underscores HyperQuality’s disciplined growth, focus and determination in helping clients understand the business analytics behind their customer-facing organizations.

In its six years in operation, HyperQuality has helped major corporations, including some of the nation’s largest telecommunications, pharmaceutical, energy and financial companies to determine exactly how quality, or lack of it, is affecting their business performance. What’s more, HyperQuality provides tailored, expert methods for achieving higher performance. Through precise monitoring, evaluations and analytical tracking, HyperQuality has successfully helped companies transform their contact centers from cost-centers to strategic revenue-generating entities.

“At HyperQuality, we focus on smart growth and this strategy has paid off,” said Chris Coles, president and CEO, HyperQuality. “This year, we reached more than six million quality evaluations, signed agreements with industry-leading new clients, enhanced our flagship ClearMetrix technology and expanded our employee base. Overall, HyperQuality is strongly positioned to continuing expanding.”

The Puget Sound Business Journal selected HyperQuality based on the company’s level of net revenue growth over the last three years, 2008, 2007 and 2006. The awards are co-sponsored by RSM McGladrey, KeyBank, Lane Powell and Robert Half International .

About HyperQuality, Inc.

Founded in 2003, HyperQuality ( is the leading provider of third-party quality assurance and business intelligence for contact centers. With a strong focus on call center operations, the company evaluates millions of interactions annually between contact center agents and customers and, using advanced analytics, generates actionable feedback to drive performance improvement.

Ultimately, HyperQuality helps companies – including some of the most well-known names in the travel, retail, financial services, education and utility industries - improve the quality and effectiveness of their customer interactions. In addition to quality evaluations, HyperQuality collects, evaluates and analyzes other forms of customer data, including customer and employee surveys; shopping experiences and marketing programs.

HyperQuality is a global business with corporate headquarters at One Convention Place, 701 Pike Street, Suite 1560, Seattle WA 98101. For more information, call (206) 283-7119 or visit

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