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HyperQuality contributes support to QATC educational efforts, best practices sharing

SEATTLE, July 20, 2010 – HyperQuality, Inc. the leading provider of third–party quality assurance and business intelligence for contact centers, today announced that it is a 2010 silver sponsor of The Quality Assurance & Training Connection (QATC), an organization devoted to facilitating the education, sharing of ideas and distribution of knowledge among quality assurance and training professionals in the call center.

“We are thrilled to gain support of our membership initiatives from a proven leader and innovator in the quality assurance industry,” said Vicki Herrell, QATC Executive Director. “We look forward to HyperQuality's involvement in our association and contribution to our best practices and educational activities.”

“The QATC is an important organization in the quality assurance industry, and by supporting their activities we can not only share our knowledge and best practices with our peers, but benefit in return,” said Bob Kelly, Senior Vice President, HyperQuality. “As we evaluate to more than 200,000 interactions a month and analyze the customer experience for our Fortune 1000 clients, we gain extensive knowledge and experience which can benefit QATC’s membership of managers in contact center quality and training.”

HyperQuality specializes in transforming the contact center from a customer service cost to a business intelligence center and new business generator. HyperQuality will present at the 2010 QATC conference this September in Nashville on the topic “Developing Your Quality Ecosystem to Maximize Customer Experience and Improve Sales Conversion.”

QATC provides its membership with a variety of benefits, including tips of the week, how-to newsletters, regional networking meetings, online forums, and an annual conference.

About HyperQuality, Inc.

Founded in 2003, HyperQuality ( is the leading provider of third-party quality assurance and business intelligence for contact centers. With a strong focus on call center operations, the company evaluates millions of interactions annually between contact center agents and customers and, using advanced analytics, generates actionable feedback to drive performance improvement.

Ultimately, HyperQuality helps companies – including some of the most well-known brands in the technology, telecommunications, travel, retail, financial services, education and utility industries - improve the quality and effectiveness of their customer interactions. HyperQuality provides quality evaluations, ClearMetrix, the industry’s first quality assurance Software as a Service workflow platform, Customer Surveys and Business Process Analysis.

HyperQuality is a global business with corporate headquarters at One Convention Place, 701 Pike Street, Suite 1560, Seattle WA 98101. For more information, call (206) 283-7119 or visit

Media Contact:
Claire Mylott
Four Corners Communications for HyperQuality

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