FOR IMMEDIATE RELEASE
ALLCONNECT WINS INDUSTRY AWARD FOR TOP QUALITY
Industry–leading Quality Expert HyperQuality Honors Allconnect for Performance
ATLANTA, July 8, 2009 — Allconnect, Inc., (www.allconnect.com) today announced that it has won the prestigious EvenBetter™ Performance Award from HyperQuality, the leading provider of third–party quality assurance and business intelligence for contact centers. (www.hyperquality.com). This national recognition underscores Allconnect's commitment to giving customers the best possible experience and the highest level of service.
Allconnect – the country’s leading single-source provider of essential home services –was selected as the winner after a thorough evaluation by HyperQuality. The company was also one of four finalists for both the Training and Agent Recognition Awards. This year’s award for performance is the 2nd HyperQuality award for Allconnect, whose strong focus on customer service helps drive quality and ROI across all customer interactions.
“From the beginning, Allconnect has focused on the customer experience.” said Mark Miller, Allconnect Chairman and CEO. “I thank HyperQuality for their recognition of our accomplishments in this area and I share this award with our hundreds of Home Services Consultants who are finding the best in phone, cable, internet and other utilities for our customers every day.”
The Atlanta-based company continually measures customer satisfaction, incorporating technology and training to ensure that, whether customers are moving or simply looking for the best deal on home services, they can find it by talking to a consultant or accessing www.allconnect.com. Allconnect’s commitment to the customer experience has resulted in continued growth in revenue, earnings and customers in 2009.
“We know that companies that invest in quality tend to have more loyal customers and achieve better ROI from their contact centers,” said Chris Coles, CEO of HyperQuality. “Customers are the most important part of any company, and yet not everyone knows how to continuously attract and retain their most value assets. We’re pleased to be aligned with some of the nation’s top performing companies, including Allconnect.”
Allconnect is the leading provider for connecting consumers with home services and utilities including gas and electric utilities, home phone service, cable, digital and satellite TV, high speed Internet and home security systems. Online or via phone, and at no charge, the company offers a convenient, simple, and objective one-stop source for comparing options and pricing, and/or transferring or establishing home services and utilities during a move. Founded in 1998, Allconnect has connected over 10 million people through their partnerships with more than 30 utility companies and hundreds of service providers across the U.S. Allconnect is headquartered in Atlanta, Georgia, with offices in St. George, Utah, and employs more than 500 associates. For more information, visit www.allconnect.com.
About HyperQuality, Inc.
Founded in 2003, HyperQuality (www.hyperquality.com) is the leading provider of third-party quality assurance and business intelligence for contact centers. With a strong focus on call center operations, the company evaluates millions of interactions annually between contact center agents and customers and, using advanced analytics, generates actionable feedback to drive performance improvement. Ultimately, HyperQuality helps companies – including some of the most well-known names in the travel, retail, financial services, education and utility industries - improve the quality and effectiveness of their customer interactions. In addition to quality evaluations, HyperQuality collects, evaluates and analyzes other forms of customer data, including customer and employee surveys; shopping experiences and marketing programs.