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SEATTLE (January 18, 2010) — HyperQuality, Inc., the leading provider of third–party quality assurance and business intelligence for contact centers, today announced that Bob Kelly has joined the company as Senior Vice President of Sales and Marketing. Kelly brings over fifteen years of experience in contact center technology and services to HyperQuality.

Kelly will be responsible for growing revenue among the current enterprise client-base and securing new Fortune 1000 clients. In addition to leading these sales initiatives, Kelly will focus on promoting HyperQuality’s thought leadership in technology-enabled services that help companies improve contact, operational and marketing quality. HyperQuality’s solutions leverage its proprietary ClearMetrix hosted analytics platform to reduce cost and deliver consistent actionable performance information across the contact center organization.

“Bob’s vast experience in contact center optimization, paired with his deep expertise in technology marketing and sales make him a valuable asset to HyperQuality. Plus his relationships in the industry will be useful as we grow our ClearMetrix-enabled solutions even more,” said Chris Coles, President and CEO, HyperQuality.

Kelly comes to HyperQuality from his most recent position as Vice President, PerformanceEdge Group at Aspect Software, where he significantly grew revenues for the company’s workforce optimization product line. Prior to this, Kelly was the CEO of CenterForce Technologies which developed one of the industry’s first contact center performance optimization suites including the first contact center performance management application in 2000. Kelly has more than 25 years of experience in sales and marketing of emerging technologies including executive positions at EIS International and Intel.

“It’s with great enthusiasm that I join HyperQuality at a time when customer satisfaction will be paramount to enterprises seeking to aggressively emerge from the recession and gain market share through excellence in customer retention and increased success in new customer acquisition,” said Kelly. “At HyperQuality, we have a tremendous roster of clients today that are seeing the value delivery from our services. I believe we can leverage that success with our new ClearMetrix platform to drive rapid growth over the next few years.”

Kelly holds a bachelor’s degree in economics from the College of William and Mary and will be based in the Washington, DC area.

About HyperQuality, Inc.

Founded in 2003, HyperQuality ( is the leading provider of third-party quality assurance and business intelligence for contact centers. With a strong focus on call center operations, the company evaluates millions of interactions annually between contact center agents and customers and, using advanced analytics, generates actionable feedback to drive performance improvement.

Ultimately, HyperQuality helps companies – including some of the most well-known names in the travel, retail, financial services, education and utility industries - improve the quality and effectiveness of their customer interactions. In addition to quality evaluations, HyperQuality collects, evaluates and analyzes other forms of customer data, including customer and employee surveys; shopping experiences and marketing programs.

HyperQuality is a global business with corporate headquarters at One Convention Place, 701 Pike Street, Suite 1560, Seattle WA 98101. For more information, call (206) 283-7119 or visit

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