HyperQuality Press News And Awards

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cismag.com  |   July 27, 2011

HyperQuality Honored With IP Contact Center Technology Pioneer Award From Customer Interaction Solutions Magazine

SEATTLE, July 27, 2011 — HyperQuality, a leading provider of business process analysis, workflow technology and quality assurance evaluation services for contact centers, announced today that TMC has selected its quality assurance software, ClearMetrix 2.0, as a winner of a 2011 IP Contact Center Technology Pioneer Award from Customer Interaction Solutions, the industry’s leading publication. The 2011 IP Contact Center Technology Pioneer Award awards companies that have produced an innovative, successful IP contact center product or service.

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Call Center Times  |   April 06, 2011

How Do I Get the Most From Calibration

Calibration Blues

If you are like most call center managers, the topic of calibration can either have you instantly reaching for something cool to put on your aching head, or sighing long, heavy and deeply as you realize it’s time to calibrate, again. If you fall into either of these categories, read on. We will show you that calibration can become a repeatable, predictable and reproducible process you’ll look forward to each and every month. And, the best part is that this process can be implemented whether you have one contact center, multiple contact centers, or multiple contact centers operated by several different providers.

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PRWEb  |   October 25, 2010

HyperQuality Named One of the Nation's Fastest Growing Companies On Deloitte's 2010 Technology Fast 500™

HyperQuality was named one of the fastest growing tech companies in North America by Deloitte. Deloitte's Technology Fast 500™ ranks the 500 fastest technology companies based on percentage of fiscal year revenue growth during the period from 2005-2009.

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PRWeb  |   October 18, 2010

HyperQuality Once Again Named a Fastest-Growing Private Company by The Puget Sound Business Journal

The Puget Sound Business Journal, the leading business publication for Seattle, honored HyperQuality, Inc. once again as one of the "100 Fastest-Growing Private Companies." This is the second year in a row that HyperQuality has been selected for this honor. The Puget Sound Business Journal ranks companies based on their annual revenue.

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cismag.com  |   August 25, 2010

HyperQuality Honored with a 2010 IP Contact Center Technology Pioneer Award from Customer Interaction Solutions Magazine

Seattle, WA, Aug 25, 2010 (PRWeb.com via COMTEX) -- HyperQuality, the leading provider of third-party quality assurance and business intelligence for contact centers, announced today that Technology Marketing Corporation (TMC) has named HyperQuality's ClearMetrix software as a service as a recipient of a 2010 IP Contact Center Technology Pioneer Award from its magazine, Customer Interaction Solutions. Customer Interaction Solutions has been the leading publication in CRM, call center and teleservices industries since 1982.

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Seattlepi.com  |   April 27, 2010

Tales From the Call Center

An inside glimpse of the intense, sometimes humorous customer service front lines

At HyperQuality, we monitor call center quality for an array of Fortune 1000 companies. What we constantly tell our clients is: call centers cannot be a "set it and forget it" customer service cure. Important metrics from customer interactions should be monitored and analyzed on an ongoing basis, and taken into account by the C-Suite when making strategic business decisions. The voice of the customer should never be underrated because it is this same voice that will influence hundreds of other customers. The upshot? This is your current and future revenue talking to you.

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Sramana Mitra  |   April 27, 2010

Deal Radar 2010: HyperQuality

When you make a customer service call and hear, “This call may be recorded for quality assurance,” that may be HyperQuality. The company listens to customer service calls and digs for patterns, trends, red flags, and important business intelligence that can affect company performance. It also specializes in working with clients who have outsourced to determine whether the decision has hurt or helped sales and retention, and to improve service if necessary.

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CRM Buyer  |   March 15, 2010

How to Know When Enough Customer Service Is Enough

Even as the general economy shifts into recovery mode, consumers are still greatly concerned with spending money wisely. Businesses will also be slow to rouse from hybernation. How can companies deliver the kind of quality and value cost-conscious consumers want while maintaining focus on their financial results? Quality assurance helps find the balance between cost of delivery and of good service.

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HR Magazine  |   March 01, 2010

The Ins and Outs of Customer Service

Outsourcing customer contact centers may appeal to business leaders looking to trim costs in the current economic climate. Customer call center leaders and executives look at this option to curb payroll costs, gain access to best practices from outsource providers and minimize employment law risks.

However, other risks make customer contact center outsourcing less appealing to human capital managers. These include the inability to imbed corporate culture, lack of control over hiring and training, and a loss of personal touch with the customer. Overriding the financial drive to outsource, many leaders will decide to keep call centers captive, or in-house, for these reasons.

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WalletPop  |   February 19, 2010

Inside tips on winning the customer service complaint game

Anyone who's ever called a company's customer service line -- and that's just about all of us, I'd suspect -- has probably heard these words: "This call may be monitored for quality assurance."

But have you ever wondered if the call was actually being recorded? We did. We also wondered just what the people listening in heard -- and what tips they might have to help us come out on top of the customer service complaint game every time.

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