Agent Evaluation Summary Report
Our most popular report! This summary report displays overall quality scores by agent and highlights opportunities for EvenBetter performance.

Attribute Trending Report
Easily understand the strengths and weaknesses of your center with this report broken down by evaluation attributes. The Attribute Trending Report allows you to focus your training and coaching on areas of weakness for greater performance impact. It also allows you to track your progress over time.

Attribute Comment Report
Thoroughly understand your evaluation scores and how to improve by reviewing the evaluators' comments on each attribute. The Attribute Comment Report provides in-depth advice for improving performance for each attribute on your evaluation form.

Coaching Comments Report
The Coaching Comments Report allows management to review the supervisors' summary of their coaching sessions, action plans and progress. With this information at their fingertips, management can track coaching frequency and effectiveness and can help supervisors improve their performance.

Performance Threshold Report
The Performance Threshold Report displays the number of agents that fall within reach of the performance threshold, emphasizing what percentage of agents need improvement. With a single click, you can dig even deeper and understand which agents make up each Performance Threshold Group. Now you will have an instant list of the agents that need extra attention and training.

Agent Evaluation Trend Report
With the Agent Evaluation Trend Report, you can track the progress of an agent – one at a time. Review multiple quality scores over any specified period of time. This report is perfect for determining if bonus objectives have been met!

Team Performance Report
With the Team Performance Report, you can fairly compare teams across multiple vendors, sites and countries. This report also gives you an understanding of how each team compares to the overall company goal.

User Frequency Report
Shows the frequency of users accessing ClearMetrix and specific reports including last login, # of logins and total login time. This will allow you to ensure your agents and supervisors are actively trying to improve their performance every day.

Training Detail Report
Training just got easier. Now when you run across a great example call — providing positive or negative examples – you can mark it as a training call. You can easily pull up example calls to show the desired behavior for individual coaching or for use in a classroom setting.

Auto Failure Detail Report
This report provides a detailed list of the auto failures that occurred within a certain date range. Automatic notifications may also be sent out based on your preferences so you can take action immediately.