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ClearMetrix was conceived and developed by HyperQuality based upon our experience in providing contact effectiveness services to some of the world’s leading brands in telecommunications, finance, technology, travel and leisure, public utilities and online education. Based on the knowledge gained from completing over 8 million agent evaluations, ClearMetrix is the one stop shop for analytics, quality monitoring, calibrations, audits, and much more.
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ClearMetrix's flexible features include easy import/export options and the ability to integrate seamlessly with any quality management recording system, giving you powerful workflow management and reporting whether you conduct evaluations in-house or through a third-party vendor.
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ClearMetrix is designed to ensure you'll never outgrow the software’s capabilities. In addition, easy scalability guarantees rapid deployment throughout your enterprise and your outsourcers. Software as a Service licensing allows you to scale up and down as your volume changes.
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HyperQuality's ClearMetrix software maintains state of the art security using sophisticated data encryption and maintaining PCI Compliance certification.
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AnyWhere Evaluations – Evaluations performed by HyperQuality, your
internal team or both. |
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Form Design Studio – Supports customized form deployment with flexible scoring methodogies and conditional logic. |
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OneClick Appeals – On-line evaluation appeals with routing and resolution tracking. |
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Online Calibrations – Powerful calibration forum. |
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Remote Auditing – Audit anytime, anywhere. |
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Online Coaching – More powerful coaching tools just a click away. |
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Interactive Dashboard
The Interactive Dashboard provides an at-a-glance view of contact effectiveness with data that is organized into charts and gauges. Customize your Interactive Dashboard so you only see business drivers important to you. and receive proactive alerts based on performance metrics that you specif.
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Agent Evaluation Summary Report
Our most popular report. This summary report displays overall quality scores by agent and highlights areas for performance improvement.
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Attribute Trending Report
Easily understand the strengths and weaknesses of your center with this report broken down by evaluation attributes. The Attribute Trending Report allows you to focus your training and coaching on areas of weakness for greater performance impact. It also allows you to track your progress over time.
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Attribute Comments Detail Report
Thoroughly understand your evaluation scores and how to improve by reviewing the evaluators' comments on each attribute. The Attribute Comment Report provides in-depth advice for improving performance for each attribute on your evaluation form.
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Coaching Comments Report
The Coaching Comments Report allows management to review the supervisors' summary of their coaching sessions, action plans and progress. With this information at their fingertips, management can track coaching frequency and effectiveness and can help supervisors improve their performance.
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Agent Evaluation Trending Report
With the Agent Evaluation Trending Report, you can track the progress of an agent – one at a time. Review multiple quality scores over any specified period of time. This report is perfect for determining if bonus objectives have been met!
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Team Performance Report
With the Team Performance Report, you can fairly compare teams across multiple vendors, sites and countries. This report also gives you an understanding of how each team compares to the overall company goal.
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User Activity Report
Shows the frequency of users accessing ClearMetrix features and specific reports including last login and number of logins. This will allow you to ensure your agents and supervisors are actively trying to improve their performance every day and show you how ClearMetrix is being utilized.
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Auto Failure Details Report
This report provides a detailed list of the auto failures that occurred within a certain date range. Automatic notifications may also be sent out based on your preferences so you can take action immediately.
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Click Here |
to request a proposal or contact us at 1-877-283-7110 to schedule a Live Meeting demonstration of any of our services.
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or call us at 1-877-283-7110 |
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call support 1-888-510-5333 |
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