ClearMetrix - Reports FAQs

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What kind of reports are standard with ClearMetrix?

ClearMetrix includes an extensive set of preconfigured Enterprise Performance report templates, designed to meet a wide range of needs for all types of clients. ClearMetrix report templates can be configured with particular view, grouping and sorting options and saved as Favorite Reports to accommodate any specific user needs.
Some of the more frequently used report templates include :


	Attribute Trending Report
	Attribute Comments Detail Report
	Agent Evaluation Summary Report
	Coaching Comments Report
	Performance Threshold Report
	Agent Evaluation Trend Report
	Team Performance Report
	User Frequency Report
	Auto Failure Detail

Does ClearMetrix limit me to specific form templates or can I create my own forms based on my business processes?

ClearMetrix does not limit clients to specific form templates. ClearMetrix’s Form Design Studio supports a wide range of scoring methodologies and flexible structures with support for weights, penalties, caps, bonuses, floors, auto failures, and non-scorable attributes. ClearMetrix forms can also apply conditional logic within forms to automatically impact the marking for attributes and sub-attribute categories.

How are calls uploaded into ClearMetrix?

Clients upload a CSV file through our secure HQ Bridge software. These calls are then uploaded to ClearMetrix, assigned, and are ready for evaluation.

How are rosters handled in ClearMetrix?

Rosters are bulk uploaded into ClearMetrix together with a CSV file upload. Roster upload process allows agents and managers to be assigned to teams, moved to different teams, or inactivated from ClearMetrix

We are a small company that does our own evaluations in-house. Can we still use ClearMetrix?

Yes. You can subscribe to the ClearMetrix software and use it to manage your quality department

Is ClearMetrix PCI-compliant?

Yes, ClearMetrix is PCI DSS version 1.2 certified by an independent auditor.

How is ClearMetrix different from the competition's software?

ClearMetrix is a recording system agnostic, one stop shop Quality Assurance workflow platform, purposefully built to address the call center Quality Assurance process for an enterprise quality ecosystem. In addition, it is the only quality management recorder independent Software as a Service QA platform on the market. This makes ClearMetrix highly affordable with no upfront capital costs and easy scaling up and down to address workforce fluctuations. In addition, our robust set of web-based reports gives maximum insight into root cause analysis

How much does ClearMetrix cost?

Pricing is structured by number of users and features used.

How can I get more information about HyperQuality and ClearMetrix?

Email us at info@hyperquality.com

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