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Business Process Analysis for Call Center Process Improvement
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ClearMetrix: Dashboard and Reporting
 

Interactive Dashboards
Create custom charts to gain insight into important business metrics with ClearMetrix Interactive Dashboards and measure agent performance, business performance, and contact effectiveness with CSAT, revenue, cost and quality metrics.

CM Graph

Performance Alerts
Quickly identify and react to key issues in your enterprise based on opportunities identified in your Interactive Dashboard by creating alerts to be proactively notified when specific events occur.

Suite of Reports
ClearMetrix offers a complete suite of customizable reports that measure performance from the enterprise to the agent and customer interaction levels.

 
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