ClearMetrix: the benefits are clear

Convenience
Perform evaluations whenever, wherever you want. Agents, supervisors and managers can log-in for instant feedback.

Self-service
Use HyperQuality's evaluations, or give your supervisors (or your chosen vendor) the power to perform evaluations, with reports and results accessible instantly.

Compatibility
Works seamlessly with your existing recording system. Calls, emails or chat transcripts are pulled directly into the program for evaluation.

Simplicity
ClearMetrix's web-based interface is easy to use and easy to master, with point and click simplicity.

Improved Feedback
When evaluations can be performed remotely and regularly by supervisors or your vendor, agents receive valuable feedback and targeted coaching.

EvenBetter™ Result
Agents who receive regular feedback and coaching will improve quality scores – guaranteed.