Because ClearMetrix is in the cloud, no capital expenditure is needed in contrast with other solutions. SaaS availability allows you to manage overall contact effectiveness, including customer experience and operational efficiency, while ensuring that ClearMetrix is responsive to your other business needs as well.
Interactive Dashboards provide a customized view into customer experience, operational efficiency, and transactional performance at all levels of your business. It is a powerful tool that can be used to gain insight into important business drivers helping you to make informed business decisions.
ClearMetrix's robust features are designed to support improved contact experience. Customized forms are built to include drivers unique to your business such as CSAT, average revenue, AHT, and FCR. By using the end-to-end workflow support in ClearMetrix, you can be sure interactions are being scored accurately. Actionable interaction results are delivered through reports that can be customized and published for different ClearMetrix users.
Works seamlessly with your existing recording system. Calls, emails or chat transcripts are pulled directly into the program for evaluation.
ClearMetrix's web-based interface is easy to use and easy to master, with point and click simplicity.