Powerful web-based reporting software gives you the best of both worlds: understand, analyze and improve your customer experience using in-house or HyperQuality evaluations.

ClearMetrix is HyperQuality's groundbreaking software solution that helps companies of all sizes improve contact, operational and marketing performance, driving improvements in the metrics that are important to them. The quality assurance module – ClearQA – gives you reports and intelligence that go well beyond merely compiling data or verifying compliance. The reports include useful direction and real advice for improving agent behavior. Whether you perform evaluations in–house or with HyperEvaluation, your agents and/or supervisors can log-in to ClearMetrix's ClearQA module at any time and review evaluations, listen to recorded calls and view up–to–the–minute reports.

Here's how it works...
With ClearQA, procedural scores from phone, email and chat evaluations can be combined with customer satisfaction scores. Then the combined scores can be tied back to each and every individual agent, for personalized feedback – and improvement.

ClearQA reports are available for agents, supervisors and managers and can be filtered by date, campaign, contact center, communication vehicle, C-SAT score, procedural scores and more.