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Business Process Analysis for Call Center Process Improvement
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Clear Metrix Overview

Contact Center Performance Management Software

ClearMetrix, performance management software, provides valuable insight into agent performance as well as performance on important business drivers like CSAT, revenue, cost, and operation metrics helping you to make informed business decisions for your contact center.

Complete Workflow Support
ClearMetrix, contact center performance management software streamline your entire Quality Assurance organization by providing a single, in-the-cloud solution that supports reporting, evaluation, calibration, and audit of customer interactions and even escalation by agents.

Agent Feedback and Coaching
ClearMetrix provides clear tracking of agent coaching and includes an agent level Interactive Dashboard and a suite of reports that allow agents to see their performance, which results in effective and efficient self coaching and overall improvement of your contact center.

Manage Customer Experience
Go beyond simply measuring quality performance to measuring customer experience for comprehensive insight into all areas of your business through our contact center performance management software.

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