ClearMetrix is a powerful, in-the-cloud contact experience management solution that is interactive, self-empowered, and collaborative. It is a one stop shop for contact experience, quality monitoring, quality workflow, and much more. With ClearMetrix, you can manage contact effectiveness by tracking revenue, cost, and operational efficiency through customized forms and reporting. ClearMetrix software as a service helps you improve your customer experience, reduce costs and increase management visibility across the enterprise including both in-house and outsourced contact centers.

ClearMetrix is the only solution focused on contact experience management. It helps you expand your program beyond simply monitoring for agent performance and provides seamless visibility into metrics like revenue per call, customer satisfaction, cost per call, and agent performance. Entire organizations benefit from visibility - P&L owners, management teams, and front line employees. Informed decisions can be made based on accurate and trustworthy insights.

ClearMetrix is a hosted, contact effectiveness solution with centralized enterprise reporting and root cause analysis capabilities. Deployed across the enterprise quality ecosystem, ClearMetrix helps to improve contact effectiveness with performance at-a-glance through configurable and balanced scorecards based on key business metrics; transactional monitoring to improve agent performance, customer sentiment, and profitability; and actionable performance improvement for the entire enterprise. Starting with recordings from any vendor platform, ClearMetrix automates the quality workflow of evaluation, calibration, audit and reporting. Web based user access assures that actionable information is available in near real time for executives and agents.