ClearMetrix, performance management software, provides valuable insight into agent performance as well as performance on important business drivers like CSAT, revenue, cost, and operation metrics helping you to make informed business decisions.
Streamline your entire Quality Assurance organization by providing a single, in-the-cloud solution that supports reporting, evaluation, calibration, and audit of customer interactions and even escalation by agents.
ClearMetrix provides clear tracking of agent coaching and includes an agent level Interactive Dashboard and a suite of reports that allow agents to see their performance, which results in effective and efficient self coaching.
Go beyond simply measuring quality performance to measuring customer experience for comprehensive insight into all areas of your business.
