At HyperQuality, security is of utmost concern. Access to data by HyperQuality employees requires a physical token in addition to a password. All employees sign both confidentiality and non-disclosure agreements, and any breach of these agreements is prosecuted. Once scored, client data is returned to the client server, destroyed, or retained for six months on the US-based HyperQuality servers.

HyperQuality is a cost-effective QA solution. The actual cost of HyperQuality services depends upon the length of a company's calls, the complexity of calls, and other factors unique to each client.

HyperQuality is a global business with corporate headquarters in Seattle. We have an offshore evaluation center in Gurgaon, India and an onshore center in Seattle. Our business model leverages innovative technology with top-notch human capital domestically and abroad.

We believe in the internationalization of enterprises, both big and small. The ability to leverage top-notch and affordable overseas workers helps emerging companies like HyperQuality build a platform of success. Our continued success will come full circle to benefit our clients as well as the American economy.

We work hard, often, and late. Our use of email and chat technologies allows us to operate in real time – no matter the time difference.

HyperQuality assigns a dedicated team and lead to each account. This team goes through in-depth training with each client. Once the team begins to evaluate calls, team members undertake a strict calibration process to ensure we evaluate the calls as well as, if not better than, you would yourself. However, it's important to note HyperQuality does not attempt to understand every element of a clients business. Instead, we focus on universal customer care initiatives, such as using customers' names, listening and answering customers' questions, consistently mentioning brand, saying hello, or not interrupting customers. Simply put, we do not have to understand every detail of your business to know if your customers are satisfied. In addition to universal goals, HyperQuality also focuses on clear business objectives, such as consistently capturing email addresses or offering new services.

Dedicated account team and evaluation team
24-hours, 7 days a week service
Online reporting tool to view calls monitored, scores and feedback (Versions available for agents, supervisors and managers). HyperQuality provides measurement that improves clients’ contact center performance.

For the contact center manager, HyperQuality makes quality assurance programs less an overlooked cost center and more a long-term commitment to operational improvement, quality, revenue growth, and success for agents, managers and the company overall.

HyperQuality provides around-the-clock customer service. Answers and schedules for remedial action are provided within 24 hours.

We work with some of the largest companies in the travel, retail, financial services and utilities industry. We are happy to provide references of current clients at any time.

Email us at info@hyperquality.com