Comprehensive, cost-effective quality monitoring for all your customer contacts.
HyperQuality staff listen to your calls and read your emails or chats, then we thoroughly evaluate them, providing immediate and actionable feedback to each customer care agent via the industry's leading web-based reporting software, ClearMetrix.
One monitored call, email or chat session for each agent every 8 hours.
Daily feedback and ranking for every agent, team lead and manager.
Trend lines for additional training to be EvenBetter™.
Data and analysis for team leads and managers.
Profile ranking of your agents.
Individual Agent Scorecard.
Storage of voice recordings and historical quality results.
Defined parameters that evaluate applicable skills: Core, Soft, Selling, Technical, Cultural, etc.