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Quality Evaluations
CSAT Surveys
Professional Services
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HyperQuality can develop surveys for a variety of business goals specific to your company, giving you accurate and immediate feedback straight from your customers. Survey data is valuable and actionable on its own, or combine it with call evaluations for a more comprehensive view of customer service – from company-wide to the individual agent level.
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Flexible data collection to fit your business needs – IVR, email, chat, outbound calls or a combination of methods.
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Customized surveys with questions that can be revised as your business needs change.
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Individual surveys can be customized mid–survey, based on the answers received.
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Open-ended customer feedback with actual voice recordings embedded in web-based reports.
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Sophisticated reporting and analysis, combining procedural scores from phone, email and chat with customer satisfaction scores into one easy-to-use reporting system.
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Scores are tied back to each and every individual agent, for personalized feedback – and improvement.
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Customized reports for agents, supervisors and managers can be further customized by date, campaign, contact center, communications vehicle, C-SAT scores, procedural scores and more. |
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Click Here |
to request a proposal or contact us at 1-877-283-7110 to schedule a Live Meeting demonstration of any of our services.
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or call us at 1-877-283-7110 |
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