    |
At HyperQuality, we believe strongly in two things. First, we believe the success of any company is tied to its focus on quality at every level. And second, we know that a quality contact center operation is a strategic corporate asset with daily impact on the bottom line.
We're pleased to partner with many world-class companies that help contact center professionals improve the quality of their call centers. Partnering with some of the best companies in the world allows HyperQuality to provide the best, most comprehensive services to our clients.
Contact us for more information.
Partners
|
 |
Autonomy etalk Corporation
Autonomy etalk Corporation plc (LSE: AU. or AU.L) is a global leader in infrastructure software for the enterprise and is spearheading the meaning-based computing movement. Autonomy’s technology forms a conceptual and contextual understanding of any piece of electronic data including unstructured information, be it text, email, voice or video. Autonomy’s software powers the full spectrum of mission-critical enterprise applications including information access technology, BI, CRM, KM, call center solutions, rich media management, information risk management solutions and security applications, and is recognized by industry analysts as the clear leader in enterprise search.
 Read More
|
 |
TeleDirect International, Inc.
TeleDirect International, Inc. (TeleDirect) is a privately-held company based in Scottsdale, Arizona. For over 20 years TeleDirect has provided market leading technology to the contact center marketplace.
The Company focuses on providing solutions that maximize the effectiveness of revenue producers in contact centers. Applications include additional Customer Interaction Management technologies which deliver contacts to agents, CRM technologies which allow agents to increase revenues for the business, and Workforce Optimization solutions for coaching and training. Our customers market and sell products and services directly to consumers. We have developed market leading positions in the communication services, publishing, vacation ownership and financial services markets.
Read More
|
 |
Intelligent Results
Intelligent Results’ mission is to support their customers in making more data–driven decisions. Their solutions increase the speed, quality and number of decisions being made. They significantly reduce the time between decision and implementation, and they reduce reliance on scarce IT, statistical and operational resources.
They designed the PREDIGY™ software platform to assist the line of business user in solving their most pressing business problems. When you think PREDIGY‚ think of the ability to build and automate an endless array of enterprise decision applications. Think not only of the ability to solve daily business problems, but of the ability to opportunistically capture competitive advantage.
Read More
|
 |
GMI
Founded in 1999, GMI provides global panels and a range of integrated software applications that enable corporations and market research firms to conduct global research and enterprise feedback.
Net-MR®, GMI's online market research software suite, integrates panel management, project management, mixed-mode data collection, data processing, analysis and reporting into a single solution that enables their clients to more efficiently conduct market research. Research Analyzer and MI-Pro Research Studio are enterprise-installed.
GMI's software tools are enhanced by direct access to GMI's online global panel, which is active in over 200 countries and territories, as well as by GMI Services, your global market research outsourcing solution.
Read More
|
 |
Dr. Jon Anton
Dr. Jon Anton is the world’s foremost expert in call center benchmarking. He has authored twenty-two books, coined the term 'Customer Relationship Management' (CRM) and has given hundreds of keynote speeches. He holds degrees from Harvard University, Notre Dame University and the University of Connecticut. His benchmarking methodology was an instant success and, in 1999, it was outsourced by Purdue University to Benchmark Portal.
|
Awards & Recognition
|
 |
Microsoft Startup Accelerator Program
Stewarded by the Emerging Business Team (EBT) at Microsoft Corp., the Microsoft Startup Accelerator Program is designed to help high-potential software startups around the globe get access, guidance and support to accelerate their success on the Microsoft platform. Selected participants receive customized engagement plans to support their software development, provide accessibility within Microsoft and increase market visibility.
Read More
|
Organizations & Affiliations
HyperQuality is proud to participate with some of the leading organizations in the call center industry and business community.
|
 |
Gartner
Gartner offers the combined brainpower of 1,200 research analysts and consultants who advise executives in 75 countries every day. They publish tens of thousands of pages of original research annually and answer 250,000 client questions every year.
They can help you make smarter and faster decisions. Their years of relevant experience and institutional knowledge prevent costly and avoidable errors. Be confident that with Gartner, your decisions are the right decisions.
Read More
|
 |
CCNG
For people who manage and support customer care and contact center organizations, CCNG provides a unique network of professional peers and trusted advisors who actively share their knowledge and experience on all issues that impact performance. CCNG is the number one network for customer care professionals -- providing programs on a local, regional, and virtual basis. CCNG membership is comprised of industry professionals, industry suppliers and service providers.
Read More
|
 |
ATA
Founded in 1983, The American Teleservices Association (ATA) is the only non-profit trade organization dedicated exclusively to the advancement of companies that utilize contact centers as an integral channel of operations. ATA members include companies with inbound or outbound contact centers, users of Teleservices, trainers, consultants, and equipment suppliers who initiate, facilitate, and generate telephone, Internet, and e-mail sales, service, and support.
The American Teleservices Association (ATA) represents more than 4,000 contact centers that account for over 1.8 million professionals worldwide. Contact centers offer traditional and interactive services that support the e-commerce revolution, provide specialized customer service for Fortune 500 companies, and generate annual sales of more than $900 billion.
Read More
|
 |
SOCAP
SOCAP International (The Society of Consumer Affairs Professionals in Business) was established in 1973 to help shape the business community’s response to changing consumer needs and expectations.
The Council of Better Business Bureaus (CBBB) played a major role in the formation of SOCAP. The CBBB authorized aid for the creation of a consumer relations group and sent a mailing to Fortune 500 companies asking for information on consumer affairs and the name of the person responsible for that function.
Read More
|
| If you would like more information on partnering with HyperQuality, please contact us. |
 |
