• Voice Of Customer
  • Highly Experienced Professionals
  • Identifying Performance
  • Business Intelligence

Contact Center Quality Monitoring & Analytics

Call Center Quality Monitoring

Outsourced Call Center Quality Assurance

  • Agent performance monitoring
  • Call, Email, Chat evaluations
  • Vendor management
  • Compliance verification

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Business Process Consulting

Business Process Analysis and Analytics

  • Sales effectiveness
  • Voice of the Customer
  • Enterprise value management
  • Call center process management

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Call Quality Monitoring Software

Performance Management

  • Agent feedback and coaching
  • Calibration management
  • Performance dashboards
  • Threshold alerts

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